Emergency Plumber Grafton: 5 Things To Do Before We Arrive
A step-by-step guide for Grafton homeowners facing a burst pipe, blocked drain or suspected gas leak — what to switch off, what to move, and what not to touch.
1. Isolate your water at the main
In most Grafton homes the water isolation valve is at the front boundary near the water meter, or on the wall near the hot water system. Turning it clockwise stops the flow to the entire property and is the single fastest way to limit flood damage from a burst pipe or failed flexi-hose. If you've never located yours, do it now — before you need it.
2. For a suspected gas leak — get out, then call
If you smell gas inside or near your home, do not switch on lights, use phones or start appliances. Leave the property, then call 000 or your gas supplier's emergency line, followed by a licensed Grafton gas fitter. LPG cylinders can be turned off at the valve on the top of the bottle — turn clockwise until firm.
3. Kill the power to affected areas
Water and electricity are a genuine hazard. If water is near power points, downlights or a switchboard, flip the main switch at your meter box. Don't stand in water while operating switches.
4. Move valuables and document the damage
Lift rugs, laptops and furniture out of the affected area. Take photos and short videos before you clean up — your insurer will want them and it makes claims dramatically faster.
5. Call your 24/7 Grafton plumber
Once you're safe, call Steins on 0425 736 634. We answer 24 hours, seven days, and dispatch from our Grafton base — most emergency callouts across the Clarence Valley are attended within the hour.